Monthly Archive January 1, 2017

5 Ways to gain trust with your clients

Did you know it would take one minute to lose a friend but years to have one. Relationships are based on trust. One would ask what it really means when people trust and understand each other.

The photo below demonstrates trust.

As an organization, there are ways which would enhance on building trust with your clients.

Ø BUILD FRIENDSHIP

As a business person, friendship is created through interaction. Responding to people’s needs and ensuring the flow of communication is always intact builds up the friendship. The more friends you acquire as an organization the more you earn for your business.

Ø CONSISTENCY AND TRANSPARENCY

Transparency: Being indisputable as a business person hence your clients are able to see-through your every moves since everything done displays clarity.
A bank which gives details based on the profits and loss made in a year would earn clients trust more compared to one which only shows the profits gained yearly.
Consistency: On the other hand, holding up together everything stated for your clients and being firm on your actions enables a business person to build trust. Ensuring that your first impression towards your clients remains intact as your relationship grows.

Ø COMMUNICATION

The act of communicating enhances feedback from the clients. The process of communication can be developed through the creation of social media accounts which enhance response from diverse people thus enhancing growth and development. Many people are connected to the internet today, this therefore makes it better for an organization to connect with their clients and improve on their relationship. Responding to your clients views demonstrates responsibility and accountability hence boosting trust.

Ø KEEP YOUR PROMISE

Former American football player, coach and analyst once said, “Don’t ever promise more than you can deliver but always deliver more than you can promise.” Remember the more you deliver your promises the more you earn trust from your clients.

Ø QUALITY CUSTOMER SERVICE

Good services are acknowledged while great services are not forgotten. Responding quickly to your customers by fixing mistakes and going the extra mile having in mind the relationship is a long time thing since customers are for life earns more trust for your business.